Booking Policy
No-Shows and last minute cancellations enormously disadvantage our business
Our Booking Policy is designed to protect not only our business’ bottom line and in turn, our affordability, but also to keep things fair for all clients.
No-shows and last minute cancellations enormously disadvantage our business. They also mean that other clients cannot book those time slots with us. We employ the very best therapists and we invest a great deal in further educating them.
We therefore hope that you will appreciate the introduction of our new Booking Policy.
A 50% of treatment deposit IS REQUIRED TO SECURE ALL BOOKINGS
We understand that sometimes you may need to change your booking. We kindly request 48 hours notice so that we can offer that time slot to another client. By providing that notice, your deposit will be held for your next booking, or refunded. If you don’t provide us with 48 hours notice or you fail to turn up for your appointment, your deposit will be forfeited.
You may however, send a friend or family member in your place.
We cannot accept messages left on Sundays, Mondays or public holidays as sufficient notice, as we will not have enough time to try to rebook the time allocated to you. (Appointments scheduled for Tuesday have until 12pm Saturday to reschedule to avoid forfeiting booking fee).
For EXISTING CLIENTS and immediately for all NEW ClientsI
Thank you for understanding.
DMK Exclusive Partner
We work exclusively with DMK, the No.1 Professional Skincare and Skin Revision company in the World.
23+ YEARS EXPERIENCE
All of our technicians are qualified paramedical dermal clinicians specialising in skin health & rejuvenation.
CLINIC OF THE STATE
Voted as ‘Clinic of The State’ and ‘Therapist of the State’ on numerous occasions, we know skin.
PASSIONATE ABOUT SKIN
We love what we do. It’s what drives us every day, we want you to feel and be beautiful.
